Although it has been seven months since Astro moved our household from Wakefield, RI to New Bern, NC, I want to very belatedly express our appreciation for the opportunity to work with your company and to just say “Thank you”.
On the morning of December 11, 2014 Justin Briggs and his crew arrived at our home and began the daunting task of packing up our belongings from the house, the garage, and a storage unit in Peace Dale. We were very impressed with the professionalism and expediency of this team and it was clear Justin had the experience to know what needed to be done, how and in what sequence. It was truly a fine ballet, and on three different stages!
Justin and Mike arrived at our North Carolina address on the morning of December 13 and very efficiently moved what was needed into this short term rental condo off the truck; the remainder of our belongings were driven a short distance away to another storage unit. Again, we were impressed with the professionalism and courteous manner exhibited by these capable representatives of your company. They also had a great sense of humor which was particularly helpful given this somewhat stressful time during our relocation to another state. I also want to mention that is was a pleasure to work with you. The assistance you offered in the estimate of our costs and with making all the necessary arrangements for our moved were very much appreciated.
We have just purchased our new home in New Bern, NC and although the movers we contracted with to move us from the condo and storage unit to the new house were equally professional; and a pleasure to work with, my husband and I commented on how we would have liked to work with Justin and his crew again. This is what prompted me to write this letter even after all this time that has past since working with Astro.
My husband and I owned a retail and service business for 29 years in Rhode Island. We know very well it is more likely that you hear complaints from people who are unhappy than from those who are happy with your work. That’s why we wanted to let you know we were pleased with our experience with your company and would certainly be comfortable if you wanted to share our thoughts in any testimonials or references you feel appropriate. Sincerely, ”
— Norman and Deedra
“Dear Elisa, I was extremely happy with the movers today. They were professional, friendly, and FAST! I would recommend them to anyone and it was money well spent. I took care of the boxes. Please tell the movers I said thank you very much for making a stressful day as easy as possible! Regards, ”
— Cilka
“Hi Lynne, Just want you to know that our move is complete and everything went well. More importantly we want to express how pleased we were with the crew who performed the move. Joe, Jeff and Matt were individually and collectively exceptional. They were professional, courteous and efficient. We have moved several times in the past and they were by far the best movers we have ever worked with. Based on our experience we will highly recommend your company.
Thanks and best regards, ”
— Harry and Carole Moundas
“Hi Elisa. Thanks for the note. I won’t be needing box pick-up, but that’s a really cool service and I didn’t know about it. Larry and Joe were great. They were efficient and willing to do anything I needed in the time allotted. They finished early and I was able to get “moving” with the rest of my day. Thanks for checking in, ”
— Sarah
“Hi Elisa, Moving with Astro was a wonderful experience. Tim, Tom & Brian were professional and conscientious. They worked hard to care for my many boxes of delicate collectibles. They were very obliging making sure to place each item in the exact spot of our preference. They were mighty and strong and transported oddly-shaped bead units without weakening at the knees. The estimate was accurate and fair. I would highly recommend Astro to others looking to move in the area. Thanks for everything. ”
— Tracey Hayes
“Elisa, Very happy to have worked with Astro. Your team always asked questions, followed up immediately and was very helpful explaining things so there was no misunderstandings. Tim was very good and professional, as was the rest of his crew. BTW – the ferry people really appreciated his level demeanor when we had a problem Thursday morning. Thanks to Mike also, for handling the last minute change to the ferry schedule on Thursday morning. I greatly appreciated his help in getting the truck onto BI the next morning. He averted what could have been a big problem for me. I will recommend working with Astro to anyone who asks for a moving company! Thanks again, ”
— David
“I was very pleased with the job your crew provided . They acted professionally and took great care with all our belongings. Thank you very much for your services. ”
— Jim
“Hi Elisa, The crew was great. They definitely achieved my expectations. I chose Astro because of my first experience back in 2012 which was wonderful. Also does Astro move freestanding safes? My husband is planning in the future to have one delivered and they only do curbside delivery. Let me know. Thank you, ”
— Joyce
“Everything went well, Elisa. It was nice to meet Chuck. The whole team of Larry, Joe, and Nick was well organized. We are looking forward to working with your team again for part 2, whenever that happens. Of all our moves, your company was the best to work with. Thank you! ”
— Aya W
“Hi Elisa Everything went smoothly and Tim, Tom and Jay were great. I called Mike to tell him so and will follow up with a letter. Best,”
